Privacy Policy

Last updated: 22 October 2026

1. Introduction

UK Lift Inspection Services Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, submit an enquiry, request a quotation, arrange an inspection or engage us to provide professional inspection services.

It also explains how personal information may be processed by the service providers that help us operate our website, manage enquiries and deliver communications, including Toolbelt Websites and Resend.

This Privacy Policy sets out your rights under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

For the purposes of UK data protection legislation, UK Lift Inspection Services Ltd is the data controller responsible for determining how and why personal information described in this Privacy Policy is processed.

2. Who We Are

UK Lift Inspection Services Ltd

Company number: 16728979

Registered office:

7 James Road
Dartford
England
DA1 3NE

Telephone: 0330 577 3969
Mobile: 07411 999364
Email: info@ukliftinspectionservices.com
Website: https://ukliftinspectionservices.com

UK Lift Inspection Services provides independent inspection and thorough examination services for lifts, lifting equipment, workplace machinery and associated safety equipment.

Our principal service areas include London, Kent, Essex and the South East, with inspections also available across the wider United Kingdom.

In this Privacy Policy, references to "UK Lift Inspection Services", "we", "us" or "our" mean UK Lift Inspection Services Ltd.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Website contact and enquiry forms
• Telephone and email enquiries
• WhatsApp and other business communications
• Requests for quotations and estimates
• Inspection bookings and appointments
• Site visits and equipment examinations
• LOLER and PUWER inspection services
• Equipment registers and inspection documentation
• Inspection reports and certificates
• Inspection scheduling and reminders
• Customer accounts and business administration
• Invoicing and payment arrangements
• Customer service and ongoing communications
• Other direct dealings with UK Lift Inspection Services

This Privacy Policy applies to personal information about individuals, including customers, prospective customers, business representatives, site contacts and other individuals whose information may reasonably be processed when providing our services.

It does not apply to external websites operated by third parties that may be linked to from our website.

4. Personal Information We May Collect

The information we collect depends on how you interact with us and the services you request.

4.1 Contact and Enquiry Information

When you contact us or submit an enquiry through our website, we may collect:

• Your name
• Company or organisation name
• Email address
• Telephone or mobile number
• Business address
• Site location or postcode
• Type of inspection or service required
• Details of lifting equipment or workplace machinery
• Inspection requirements and preferred timescales
• Information about urgent or overdue inspections
• Details entered into enquiry or message fields
• Any other information you voluntarily provide

The information collected will depend on the enquiry form and the details you choose to provide.

4.2 Customer and Business Information

If you request a quotation, book an inspection or become a customer, we may additionally collect:

• Business or organisation details
• Contact details for relevant personnel
• Billing and correspondence addresses
• Site addresses and access information
• Appointment dates and times
• Site contact names and telephone numbers
• Quotations and estimates
• Purchase orders and contract information
• Records of services requested or provided
• Customer correspondence
• Invoice and payment information
• Records of previous and upcoming inspections
• Information required to administer our business relationship

Where a customer is a company or other organisation, some of this information may relate to identifiable employees, managers, contractors or authorised representatives.

4.3 Inspection and Equipment Information

When providing inspection services, we may collect or generate records relating to the equipment and premises being examined.

These may include:

• Equipment descriptions, identification numbers and serial numbers
• Equipment location and site information
• Equipment registers and asset references
• Inspection dates and examination intervals
• Names and contact details of responsible personnel
• Details of equipment owners or dutyholders
• Inspection findings and observations
• Identified defects, hazards and recommended actions
• Photographs of equipment and relevant installation areas
• Inspection reports and examination documentation
• Inspection history and previous examination records
• Details required for future inspection reminders
• Relevant signatures or acknowledgements where required

Most technical information about equipment is not personal information in itself. However, it may become personal information where it identifies, relates to or can reasonably be linked to an individual.

We only seek to collect personal information reasonably necessary to carry out and document the inspection services provided.

4.4 Payment and Financial Information

Where you make payments to us, we may process information including:

• Billing name and address
• Invoice details
• Payment amounts
• Payment dates
• Transaction references
• Relevant accounting and financial correspondence

Where payments are processed through a bank or third-party payment provider, that provider may process payment information directly.

We do not intentionally retain complete payment card details unless necessary and lawful.

4.5 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Date and time of visits
• Referring websites or traffic sources
• Website interactions
• General engagement information
• Technical performance and error information

Some of this information may be collected through server logs, cookies, Google Analytics or similar technologies.

4.6 Communications

We may retain records of communications exchanged with you through:

• Email
• Telephone
• Website enquiry forms
• WhatsApp
• SMS or other messaging services
• Written correspondence
• Other communication channels used in connection with our services

Where telephone calls are recorded, appropriate information about the recording will be provided.

5. How We Collect Personal Information

Directly From You

We may collect information when you:

• Complete an enquiry form
• Telephone or email us
• Contact us through WhatsApp
• Request a quotation
• Book an inspection
• Supply an equipment list or register
• Arrange access to a premises or worksite
• Enter into a contract with us
• Communicate with our inspection team
• Provide information during an inspection

Through Our Inspection Activities

Information may be collected when our inspectors attend customer premises, examine equipment, document their findings or communicate with responsible personnel.

This may include identifying the relevant site contact, equipment dutyholder or individual responsible for receiving inspection documentation.

Automatically Through Our Website

Certain technical information may be collected through server logs, essential website functionality and analytics technologies, subject to applicable consent requirements.

Through Our Website Service Providers

Our website is provided and supported using services supplied by Toolbelt Websites.

When you submit an enquiry through our website, the information entered may be processed by systems operated or managed by Toolbelt Websites to transmit your enquiry to UK Lift Inspection Services.

Contact form notifications are delivered using Resend, an email delivery service operated by Plus Five Five, Inc.

Information submitted through our website may therefore pass through Toolbelt Websites and Resend before being delivered to our nominated email account.

From Third Parties

We may also receive relevant personal information from:

• Employers and business representatives
• Site managers and facilities managers
• Building owners and property managers
• Managing agents and landlords
• Equipment owners and operators
• Contractors and maintenance providers
• Insurance companies
• Referral partners
• Professional advisers
• Other organisations lawfully arranging inspection services on behalf of an individual or business

6. How We Use Your Personal Information

We may use personal information to:

• Receive and respond to enquiries
• Discuss your inspection requirements
• Prepare quotations and estimates
• Arrange inspection appointments
• Communicate with customers and site contacts
• Confirm site access and safety arrangements
• Carry out LOLER thorough examinations
• Carry out PUWER inspections
• Conduct other equipment and machinery inspections
• Prepare and issue inspection reports
• Document defects, observations and recommendations
• Maintain equipment and inspection records
• Administer inspection programmes
• Provide reminders about upcoming inspections
• Manage multi-site inspection schedules
• Respond to urgent inspection requests
• Issue invoices and process payments
• Maintain accounting and business records
• Provide customer support and aftercare
• Respond to complaints and queries
• Comply with statutory inspection and reporting requirements
• Communicate relevant safety findings to responsible parties
• Improve our website and services
• Understand website performance
• Protect our website against misuse
• Prevent spam, fraud and unauthorised activity
• Establish, exercise or defend legal claims
• Meet other applicable legal and regulatory obligations

We will not use personal information for purposes incompatible with those for which it was originally collected unless permitted or required by law.

7. Our Lawful Bases for Processing Personal Information

UK data protection law requires us to identify a lawful basis for processing personal information.

The lawful basis we rely upon depends on the information and circumstances involved.

7.1 Contract

We may process personal information where necessary to take steps at your request before entering into a contract or to perform a contract with you.

This may include:

• Responding to service requests
• Preparing quotations
• Arranging inspection appointments
• Providing inspection services
• Preparing and delivering reports
• Administering payments
• Managing an ongoing customer relationship

Where our contract is with an organisation rather than an individual, we may instead rely on legitimate interests when processing the contact details of its representatives.

7.2 Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include:

• Responding to business enquiries
• Communicating with customer representatives
• Operating our website
• Routing contact form submissions
• Managing inspection bookings
• Maintaining customer relationships
• Organising equipment inspection schedules
• Providing relevant inspection reminders
• Maintaining appropriate business records
• Protecting our systems
• Preventing fraud, spam and misuse
• Improving our services
• Handling disputes and legal claims

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate.

7.3 Legal Obligation

We may process personal information where necessary to comply with legal obligations.

These may include:

• Statutory reporting requirements
• Applicable health and safety legislation
• LOLER and other relevant equipment safety requirements
• Tax and accounting obligations
• Regulatory requirements
• Court orders and other lawful requests
• Requirements relating to the maintenance of appropriate inspection and business records

7.4 Consent

Where required, we may rely on your consent to process personal information.

This may include:

• Optional website analytics technologies
• Certain electronic marketing communications
• Other activities for which consent is required by law

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

8. Website Contact Forms, Toolbelt Websites and Resend

Our website provides contact forms to allow visitors to enquire about inspection services.

When you submit an enquiry, the information is processed to deliver your message to UK Lift Inspection Services and enable us to respond.

Our contact form infrastructure involves the following service providers.

8.1 Toolbelt Websites

Toolbelt Websites provides website infrastructure, website management and related technical services.

When a contact form is submitted, Toolbelt Websites may process the information to:

• Receive the form submission
• Validate and process submitted information
• Protect the website against spam and misuse
• Route enquiries to the correct recipient
• Generate contact form notifications
• Pass notifications to the email delivery service
• Maintain and troubleshoot contact form functionality
• Support the secure operation of the website

Toolbelt Websites performs these activities on behalf of UK Lift Inspection Services.

UK Lift Inspection Services remains responsible for determining why personal information is collected through its enquiry forms and how that information is used.

8.2 Resend

Resend, operated by Plus Five Five, Inc., provides transactional email delivery services used by our website infrastructure.

When you submit a website enquiry, information processed through Resend may include:

• Your name
• Email address
• Telephone number
• Service or inspection requirements
• Site location or postcode
• Information entered into the enquiry form
• The content of your message
• Email sender and recipient details
• Technical delivery information and message metadata

The information transmitted depends on the fields included in the form and the information submitted.

Resend processes this information as part of delivering email notifications to UK Lift Inspection Services.

8.3 Purpose of Contact Form Processing

The purpose of processing website enquiry information is to:

• Deliver your enquiry
• Allow us to respond
• Discuss the services requested
• Arrange an inspection where appropriate
• Maintain necessary records of our communications

Submitting a website enquiry does not automatically enrol you in unrelated marketing communications.

We do not sell contact form information to Toolbelt Websites, Resend or other third parties.

9. Inspection Records, Reports and Statutory Reporting

As an independent provider of LOLER, PUWER and other inspection services, we may be required to prepare, maintain and distribute inspection documentation.

This can include:

• Reports of thorough examination
• Equipment inspection reports
• Examination findings
• Equipment identification records
• Defect reports
• Safety observations
• Inspection schedules
• Digital asset and equipment registers
• Supporting photographs and documentation

Some documents may include names, professional contact details or other information relating to identifiable individuals.

Inspection Reports

We may provide inspection reports and related documentation to the organisation that requested the inspection, the relevant equipment owner, employer, dutyholder or another authorised party.

Dangerous Defects and Regulatory Reporting

Where an inspection identifies a defect that must be reported under applicable legislation, we may be legally required to notify the relevant parties or enforcing authority.

For example, certain dangerous defects identified during a LOLER thorough examination must be reported to the relevant dutyholder and enforcing authority.

This may require the disclosure of inspection information, including relevant personal information where necessary.

Such disclosures are made to meet applicable legal and safety obligations.

Equipment Photographs

Photographs may be taken to document equipment condition, defects or other relevant inspection findings.

Where reasonably practicable, we aim to avoid unnecessarily capturing identifiable individuals or unrelated personal information.

10. Equipment Registers and Inspection Reminders

We may maintain equipment records and inspection schedules to help customers manage their inspection requirements.

These may include:

• Equipment identification details
• Inspection history
• Previous examination dates
• Upcoming examination dates
• Site locations
• Relevant customer contact details
• Responsible personnel
• Reminder and scheduling information

Where inspection reminders form part of our services, we may use appropriate contact details to inform customers about inspections that are approaching or have become overdue.

These communications relate to inspection services and customer administration.

They are not automatically treated as consent for unrelated promotional marketing.

11. Google Analytics and Website Performance

We use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Google Analytics may provide information including:

• Number of website visitors
• Pages viewed
• Traffic sources
• Approximate geographic information
• Device and browser characteristics
• Website interactions
• General visitor engagement
• Website performance information

We use this information to understand website performance and identify opportunities to improve content, navigation and usability.

Google Analytics is treated as an optional analytics service on our website.

Where consent is required, Google Analytics will only operate after you have provided the appropriate permission through our cookie controls.

You can withdraw your consent through the website's cookie preference controls.

Google may process information collected through Google Analytics in accordance with its applicable privacy terms and data processing arrangements.

We may also use Google Search Console to understand how our website performs in Google Search. This service provides search performance and technical website information.

We do not use website analytics to make solely automated decisions that produce legal or similarly significant effects on individual visitors.

12. Cookies and Similar Technologies

12.1 What Are Cookies?

Cookies are small files or pieces of information stored on your device when you visit a website.

They may be used to:

• Operate website functionality
• Maintain security
• Remember preferences
• Measure website usage
• Understand performance
• Improve the visitor experience

Similar technologies may include browser storage and other methods of storing or accessing information on a device.

12.2 Strictly Necessary Cookies

Certain cookies or storage technologies may be necessary for the website to function correctly.

These may support:

• Essential website operation
• Security
• Spam prevention
• Remembering privacy preferences
• Basic technical functionality

Where a technology is strictly necessary to provide a requested service, consent may not be required.

12.3 Analytics Cookies

We may use cookies or similar technologies associated with Google Analytics.

These allow us to understand how visitors interact with the website.

Google Analytics cookies may include identifiers beginning with _ga.

The exact cookie names, expiry periods and information collected depend on the analytics configuration.

Where consent is required, these technologies will not be activated until you provide permission.

12.4 Managing Your Cookie Preferences

Our website provides controls for managing optional cookies.

You can choose whether to permit optional analytics technologies and may change your preferences.

You can also manage or delete cookies through your browser settings.

Disabling essential website functionality may affect how parts of the website operate.

12.5 Changes to Cookie Technologies

If we introduce additional technologies, such as advertising pixels, new analytics services or marketing tracking tools, we will review and update our privacy information and consent arrangements as appropriate.

Further information is available in our Cookie Policy.

13. Telephone, Email and WhatsApp Communications

Visitors and customers may contact UK Lift Inspection Services through telephone, email or WhatsApp.

When you communicate with us, we may process information necessary to respond to your message and manage the relevant enquiry or customer relationship.

This may include your name, contact details, message content and related correspondence.

WhatsApp

Our website may provide a link allowing you to contact us through WhatsApp.

WhatsApp is operated by a third-party service provider and has its own privacy practices and terms.

When you use WhatsApp, information may be processed by WhatsApp and its associated service providers in accordance with their applicable policies.

We may retain relevant business communications received through WhatsApp where necessary to respond to enquiries, manage bookings or document customer instructions.

You are not required to use WhatsApp to contact us. Alternative contact options are available by telephone and email.

14. Marketing Communications

We may occasionally communicate with existing or prospective customers about relevant inspection services where permitted by law.

Submitting a general website enquiry does not automatically mean that you have agreed to receive unrelated marketing messages.

Where consent is required for electronic marketing, we will obtain it.

Where UK law permits business marketing or certain communications with existing customers without separate consent, we will comply with the applicable requirements.

You have the right to object to direct marketing at any time.

To request that we stop sending marketing communications, you can contact:

info@ukliftinspectionservices.com

Where appropriate, marketing emails will also include an unsubscribe mechanism.

We do not sell personal information to third parties for their own marketing purposes.

15. Sharing Personal Information

We may share personal information with trusted organisations where reasonably necessary for operating our business, providing services or meeting legal obligations.

15.1 Website and Communications Providers

These may include:

• Toolbelt Websites: Website infrastructure, technical management and contact form processing
• Resend / Plus Five Five, Inc.: Transactional email delivery
• Website hosting and infrastructure providers
• Business email providers
• IT support and security providers
• Google, in connection with our website analytics services

15.2 Customers and Responsible Parties

Inspection records or relevant personal information may be shared with:

• Customers commissioning inspection services
• Equipment owners
• Employers and dutyholders
• Facilities and site managers
• Managing agents
• Authorised customer representatives
• Other organisations responsible for equipment safety or statutory compliance

We aim to limit information shared to what is necessary for the relevant purpose.

15.3 Inspectors and Specialist Contractors

Where another inspector, contractor or specialist is legitimately involved in delivering a service, relevant information may be shared to allow the work to be completed.

15.4 Business Service Providers

We may use external services for:

• Accounting and bookkeeping
• Invoicing and payment processing
• Customer administration
• Document storage
• Inspection reporting
• Business communications
• Data storage and IT support

15.5 Professional Advisers

Information may be shared where necessary with accountants, solicitors, insurers and other professional advisers.

15.6 Authorities and Regulators

We may disclose information to relevant authorities where required or permitted by law.

This may include:

• The Health and Safety Executive (HSE)
• Local authority enforcing bodies
• Other relevant regulatory authorities
• Courts and law enforcement agencies
• HM Revenue & Customs

Such disclosures may be necessary to meet statutory safety reporting requirements, comply with legal obligations, investigate incidents or defend legal claims.

Where organisations process personal information on our behalf, we seek to maintain appropriate contractual and security arrangements.

16. International Transfers of Personal Information

Some technology providers used by UK Lift Inspection Services may process personal information outside the United Kingdom.

These may include providers involved in:

• Website infrastructure
• Transactional email delivery
• Cloud hosting
• Analytics
• Business communications
• Technical support
• Data storage

Resend is a US-based email delivery provider, and information transmitted through that service may be processed in the United States.

Other providers, including Google and WhatsApp, may operate international infrastructure.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to comply with applicable UK data protection law.

Depending on the destination, provider and circumstances, safeguards may include:

• Applicable UK adequacy regulations
• Approved contractual safeguards
• The UK International Data Transfer Agreement
• An applicable UK Addendum to standard contractual clauses
• Recognised international data transfer arrangements where legally applicable
• Additional technical and organisational security measures
• Other lawful mechanisms permitted by UK data protection legislation

You may contact us for further information about the safeguards relevant to your personal information.

17. How Long We Keep Personal Information

We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected.

Retention periods depend on factors including:

• The nature of the information
• The purpose for which it was collected
• Whether an enquiry results in work
• The duration of the customer relationship
• Legal and regulatory requirements
• Inspection record obligations
• Accounting and tax requirements
• Insurance requirements
• Potential legal claims
• Applicable contractual obligations

17.1 Website Enquiries

Enquiries that do not result in work may normally be retained for up to 24 months from the last meaningful contact, unless there is a legitimate reason to retain them for longer.

17.2 Customer and Contract Records

Customer and contract records may normally be retained for up to six years after completion of the relevant business relationship or transaction, or longer where required for legal, regulatory, contractual, insurance or dispute-related purposes.

17.3 Inspection Reports and Equipment Records

Inspection documentation may need to be retained in accordance with statutory requirements, applicable contracts and legitimate business needs.

Retention requirements under LOLER vary according to the type and circumstances of the examination.

Certain records must remain available until a subsequent report is produced, for a specified minimum period, or for as long as the equipment remains in use.

Where such requirements apply, relevant inspection records may be retained for the necessary period.

We may also retain appropriate records of inspections undertaken to support regulatory compliance, insurance requirements, business administration and potential legal claims.

Personal information contained within those records will be limited to what is reasonably necessary.

17.4 Financial Records

Invoices and accounting records are retained for the periods required by applicable tax, accounting and company legislation.

17.5 Contact Form Processing

Information submitted through website forms may pass through Toolbelt Websites and Resend as part of delivering an enquiry.

These providers may retain limited delivery records, security information, message information or technical logs in accordance with their service arrangements and applicable obligations.

Copies received within our business email or customer systems will be retained in accordance with our relevant retention periods.

17.6 Marketing Preferences

Records of marketing preferences and objections may be kept for as long as reasonably necessary to ensure those preferences are respected.

17.7 Website Analytics

Analytics information is retained according to the configuration of the relevant analytics service and our data minimisation practices.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

18. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Unlawful disclosure
• Misuse
• Alteration
• Destruction
• Other unauthorised processing

Measures may include:

• Secure website connections
• Access controls
• Password protection
• Restricted access to customer information
• Website and system security updates
• Appropriate backup arrangements
• Use of reputable service providers
• Secure transmission of website enquiries
• Access restrictions for inspection records
• Appropriate handling of business communications

Our website and communications providers maintain their own security arrangements.

However, no electronic transmission or internet-based system can be guaranteed to be completely secure.

You should avoid including unnecessary sensitive information in general website enquiries or other unprotected communications.

19. Sensitive Personal Information

Our website and standard inspection enquiry processes are not designed to collect special category personal information, such as medical information, biometric information or other sensitive details.

Some of our services involve equipment used in healthcare or care environments, including patient hoists and associated lifting equipment.

These inspections concern the equipment and its safety, rather than the personal medical circumstances of patients or residents.

We ask customers and site representatives not to provide unnecessary patient, resident, employee or other sensitive personal information when arranging inspections or supplying documentation.

If special category personal information is incidentally encountered or genuinely necessary, we will assess the applicable legal requirements and handle it with appropriate safeguards.

20. Children

Our website and services are primarily intended for adults and organisations arranging professional inspection services.

We do not knowingly use our website to collect personal information from children for marketing purposes.

Where services take place in environments involving children or vulnerable individuals, our inspection activities remain focused on the relevant equipment and safety requirements.

We seek to avoid collecting unnecessary personal information about individuals who are not directly involved in the inspection arrangements.

21. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the following rights.

Right of Access

You may ask whether we hold personal information about you and request access to that information.

Right to Rectification

You may request correction of inaccurate personal information or completion of incomplete information.

Right to Erasure

In certain circumstances, you may request that we delete personal information.

This right is not absolute. We may be required to retain certain information to comply with legal obligations, maintain statutory inspection records or establish, exercise or defend legal claims.

Right to Restriction

In certain circumstances, you may request that we restrict how your personal information is processed.

Right to Object

You may have the right to object to processing based on our legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

Right to Data Portability

Where applicable legal requirements are satisfied, you may request certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights Relating to Automated Decision-Making

You may have rights concerning certain decisions made solely through automated processing that have legal or similarly significant effects.

We do not currently use personal information collected through our website to make solely automated decisions that produce legal or similarly significant effects on individuals.

22. Exercising Your Rights

To exercise a data protection right, please contact:

UK Lift Inspection Services Ltd

Email: info@ukliftinspectionservices.com
Telephone: 0330 577 3969

Registered office:

7 James Road
Dartford
England
DA1 3NE

Please provide sufficient information to help us understand your request.

We may need to request reasonable information to verify your identity before providing access to personal information or taking other action.

Where a request involves information processed through one of our service providers, we may need to work with that provider to locate, correct, restrict or delete the relevant information.

We will respond within the timescales required by applicable data protection legislation.

23. Data Protection Complaints

If you are concerned about how UK Lift Inspection Services has collected, used, disclosed or protected your personal information, you may make a data protection complaint directly to us.

Complaints may be submitted by emailing:

info@ukliftinspectionservices.com

Please include relevant details about the issue so that we can investigate your concerns.

When we receive a data protection complaint, we will:

• Provide an accessible means of making a complaint
• Acknowledge receipt within 30 days
• Take appropriate steps to investigate the complaint without undue delay
• Make reasonable enquiries into the circumstances
• Keep you reasonably informed about progress
• Communicate the outcome without undue delay

We will take appropriate steps to address identified issues in accordance with our legal obligations.

24. Complaining to the Information Commissioner's Office

You have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about your rights and how to submit a complaint at:

https://ico.org.uk

We encourage you to contact UK Lift Inspection Services first so that we have an opportunity to investigate and address your concerns.

However, contacting us first does not remove your right to raise a complaint with the ICO.

25. Third-Party Websites and Services

Our website may contain links to websites and services operated by third parties.

These may include:

• WhatsApp
• Google services
• External business or industry websites
• Other websites referenced in our content

We are not responsible for the privacy practices, security arrangements or content of websites operated independently by third parties.

We recommend reviewing the relevant provider's privacy information before submitting personal information through those services.

26. Changes to Our Service Providers and This Privacy Policy

We may occasionally change the technology providers or business systems used to operate our website and deliver our services.

This may include changes relating to:

• Website hosting
• Contact form processing
• Email delivery
• Analytics
• Communications
• Inspection reporting systems
• Data storage
• Business administration
• Website security

Where a change materially affects how personal information is processed, we will review and update this Privacy Policy where appropriate.

We may also update this Privacy Policy to reflect changes to our business operations, services, legal obligations or applicable regulatory guidance.

The date at the beginning of this Privacy Policy indicates when it was last updated.

Where changes are significant, we may provide additional notice where appropriate.

27. Contact Us

If you have any questions about this Privacy Policy, the personal information we hold or your data protection rights, please contact:

UK Lift Inspection Services Ltd

Company number: 16728979

7 James Road
Dartford
England
DA1 3NE

Email: info@ukliftinspectionservices.com
Telephone: 0330 577 3969
Mobile: 07411 999364
Website: https://ukliftinspectionservices.com